R Bessant Plumbing & Heating may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.
Below we outline what data we use, how is used and what choices and rights you have in respect to the data that is held. We are acting in compliance with current data protection laws in the UK and the EU.
If enquiring for information or a quote – you are able to contact us by completing a form online. In doing so we will ask for some simple contact details (phone number, email and name) as well as record details of your general or specific requirements.
We will then use this information to communicate with you. You may ask us to end all communication at any point.
In proceeding to book R Bessant Plumbing & Heating, the information that we will require may vary depending on a number of factors. We must pass on the information required by those fulfilling your entertainment requirements – we will only pass on information relevant to the service. We will work with any suppliers/artists to ensure that any data passed to them is adequately protected and adheres to the levels of privacy and data security practised by us.
In all cases, we will record and securely store: Names of hirers – contact details such as email address, phone number and address, along with details of the booking, any information that we may need to note for the fulfilment of your booking as well as details of any communication that we may have with you.
In some instances, we will also need information, such as details of insurance policies held, bank account, company registration numbers, or any details that you require us to record to ensure that your needs are met. Such details will only be collected on the basis of your consent.
Communication and marketing:
It is important that we are able to contact you by email, telephone or letter using the contact details obtained at the time of booking to keep you updated about your booking.
We will only contact you with newsletters and details of upcoming events and concerts if you sign up to our mailing list.
We assure you that you will always be able to ask us to stop marketing to you at which point any and all direct marketing will cease. All marketing emails issued by our business will include an ‘unsubscribe’ link.
R Bessant Plumbing & Heating do not sell, trade or rent your personal details to third parties unconnected to us – details are provided to potential suppliers connected to us for the purposes of the fulfilment of your booking only.
Digitally collected information:
Information collected digitally can include your IP address, data from your browser, cookies (pieces of data stored on your computer) and how our website is used and from what kind of device. This can be used for a number of purposes, such as provide aggregate information as to how users may access our site to providing a more individualised service, such as displaying our pages in the right language for example
Links to other websites:
Your rights to see, delete or amend data held about you:
You are entitled to access your personal data held by us at any time. Please email firstname.lastname@example.org to make such a request. We are obliged to offer any appropriate details within 30 days of the request. Please do advise us if you are seeking a specific piece or pieces of data.
Your details will remain on our mailing list unless you ask us otherwise. Any concerns about the ongoing processing of data, including any corrections that may need to be made to any information held, should also be directed to email@example.com.